User`s agreement and privacy policy

ONEJP corp. recognizes the importance of protecting the privacy of all information provided by users of our website. We created the following policy guidelines with a fundamental respect for our users' right to privacy. Please carefully read that you are agreeing to all the terms and conditions of our privacy policy.
Collection of Information
Our website ONEJP.NET will request that you provide personal information, such as a residential address, an email address and a phone number information when you registering to create an account with us. ONEJP.NET collects information about users during registration, vehicle purchasing and rarely anywhere else. Our policy is to only collect personal information that you knowingly and specifically provide to us. As you browse the site, ONEJP.NET collects information about your visit, not about you personally.
Use of Information
ONEJP corp. uses reasonable precautions to keep the personal information disclosed to us secure and does not disclose this information to third parties unless you first provide us with your express consent. Information obtained via our website is strictly used by ONEJP corp. internally. Any information collected during the registration process will not be distributed or sold to outside parties unless we are ordered to do so by a legal process, such as a court order.
Privacy Policy Changes
We reserve the right to update our privacy policy at any time. We will post a notification on our home page, If we make changes to this version of our privacy policy. Your continued use of our website following the posting of the notification will constitute your agreement with all of the terms and conditions of our new privacy policy.
ONEJP  corp. is not responsible for the content or the privacy policies of Third-Party Websites to which it may provide links. Those are links to websites maintained by other businesses and organizations. Those links are provided as a service to users. ONEJP corp. also cannot take any liability for the accuracy or source of the information contained on any of those websites or the content of any file the user might download from those sites. We recommend to review the privacy policies of these websites to be informed of their respective privacy practices.
If you have any concerns or questions about our privacy policy or the manner in which we are implementing it, please contact us at

Getting in contact with us:
1.  ONEJP corp. uses the following EMAIL as an official way of communication : All other ways of communication such as phone calls, sms, text, personal emails to our personal, chat and so on, are not official channels of communication and can not be used for claims to the ONEJP corp.
2. ONEJP corp. can not carry the responsibility for failures on EMAIL communication due to network problems or service provider’s difficulties from the CUSTOMER side or ONEJP corp. side.
3. CUSTOMER should check EMAIL at all times and make sure to reply as fast as possible to ONEJP corp. inquires. Late replies may cause miscommunication for which ONEJP corp. can not to be liable.
4. ONEJP corp. will update WEBSITE without previous notice in order to improve our services.

Placing a deposit:
1. In order to participate in any auction, it is necessary to have a sufficient amount of DEPOSIT in the CUSTOMER account. The smallest DEPOSIT amount with ONEJP corp. is 100,000 JPY and this increases with the amount of CUSTOMER intended BID. Please contact us in case of doubts about the correct amount of DEPOSIT.
2. ONEJP corp. can cancel your BID unilaterally in case it finds that the DEPOSIT is not enough to place a particular BID.
4. The deposit can be sent in two ways : through PayPal and via bank transfer
5. DEPOSIT can be refunded at all times. However if CUSTOMER has already placed BID(s) which still have not ended, already bought, has a due BALANCE, has a pending situation regarding payment and/or certain other specific topic that ONEJP may see as related, ONEJP corp. can keep this DEPOSIT until the situation is resolved.
6. The deposit sent through PayPal can`t be considered as a part of the payment for any car. The deposit sent through PayPal is to be refunded within three days upon receiving a cleared payment from a customer.

Balance, Payment and Delayed Payment:
1. Negative Balance is expected to be paid in full as quickly as possible by the CUSTOMER.
2. The total sum for a particular INVOICE is to be paid in full within 72 hours of the issued date of the INVOICE. Any time later than 72 hours is to be considered a late payment.
3. No copy of any documents can be accepted as a  proof of payment. Only when actual money has arrived to ONEJP corp. bank account and it is reflected in CUSTOMER account in ONEJP WEBSITE is it to be considered as received.
4. Late Payment may involve extra charges or penalties. ONEJP corp. is free to issue extra INVOICES to request payment of these charges or penalties.
5. Late payment for a prolonged period of time can be the cause of unilateral CANCELATION by ONEJP corp. with penalties for CUSTOMER.
6. ONEJP corp. will follow legal actions inside or outside of Japan in case of prolonged due BALANCE.
7. Bank Telegraphic Transfers (TT) may be stopped, delayed or canceled unilaterally by your bank or by the intermediary bank. All fees charged by your bank and by the intermediary bank will be paid by the CUSTOMER. In case of TT transfers, CUSTOMER must inform ONEJP corp. by EMAIL that a transfer was made. CUSTOMER must inform of the name of the account transferring the money, as well as the exact amount transferred. It is recommended for CUSTOMER to EMAIL a scanned copy of the TT transfer voucher or receipt.
8. ONEJP corp. only recognizes transfers made to its official Paypal addresses or Bank accounts, all of them mentioned on the ONEJP corp. WEBSITE. Any transfer made to any non-official Paypal address or Bank account will not be recognized by ONEJP corp.
9. Delayed payment causes extra costs and yard parking fees. ONEJP corp. will charge these extra yard parking fees to the CUSTOMER.
10. ONEJP corp. will inform CUSTOMER by EMAIL and other methods of the delayed payment. If after a prolonged period of time there was no payment, ONEJP corp. can decide to sell off the car within Japan.

Bidding, Negotiation, Result:
1. The only official way to BID with ONEJP corp. is to bid directly from CUSTOMER account page “Bid” section. Any other way of bidding such as phone calls, sms, text, personal emails to ONEJP corp. personnel, chat, mobile phone application’s text or voice systems and so on, are not official methods to BID and can not be used for claims to ONEJP corp.
2. ONEJP corp. personnel may try to assist CUSTOMER to place bids or late bids by non-official methods such as phone calls, sms, text, and personal emails to ONEJP corp. personal, chat, mobile phone application’s text or voice systems and so on. ONEJP corp. will try its best to successfully place these BIDs, but it is not responsible for any mistake or misunderstanding. In these non-official methods, ONEJP corp. is not responsible if the BID wasn’t able to be placed in time. In these cases ONEJP corp. expects the CUSTOMER to be checking online and to contact ONEJP corp. immediately if there is any mistake or misunderstanding. ONEJP corp. is free to reject any of these non-official methods of bidding at any time.
3. ONEJP corp. will receive CUSTOMER maximum offer for a UNIT and BID on CUSTOMER behalf directly at the Auction House bidding system. ONEJP corp. is not responsible in case of a failure at the Auction House bidding system, a failure with the network or failure due to any event of force majeure.
4. ONEJP corp. will update results of the bidding to CUSTOMER account as fast as possible. Depending on ONEJP corp. capabilities or special situations, results and updates on results may take some time to show on CUSTOMER page. These delays on result updates may take up to several hours after the auction is finished. In some cases it may take until the next working day.
5. If CUSTOMER is not sure about the result of a particular BID, CUSTOMER should immediately contact ONEJP corp. to confirm the result status.
6. If result shows “Sold” it means UNIT was won by a different bidder. “Unsold” means that the seller decided that the maximum offered amount was not enough and didn’t accept to sell. “Won” means CUSTOMER has successfully won the auction of that particular UNIT. These results may change or be updated later by ONEJP corp.
7. CUSTOMER can request to ONEJP corp. to apply to negotiation for UNITs that ended “Unsold”. Depending on the time of the application the UNIT could be sold already.
8. Once applied to negotiation, the application can not be canceled. CUSTOMER must have this in mind at the time of applying.
9. ONEJP corp. can decide to automatically negotiate some UNITs which were unsold under the CUSTOMER maximum BID offer. However, ONEJP corp. also may not negotiate automatically for unsold UNITs depending on its capacity on a given day or depending on how the BIDs grouping is arranged.
10. Negotiation results may take a long time depending on the Auction House and the seller. Sometimes depending on the seller decision, the seller may not accept the negotiation application or reject it. In the case of negotiation for stock one-price, other stock and unsold UNITs, there are some extra costs during this process. These costs are taken into account at the time ONEJP corp. receives an offer from the seller and can affect the price provided to the CUSTOMER. CUSTOMER should think of the BID amount taking these and all other topics into consideration.
11. Once a BID remaining time shows “End”, the BID can not be changed. For any requested change after remaining time shows “End”, ONEJP corp. will try its best, but can not be held responsible for it. Also, once remaining time shows “End”, BID can not be canceled. ONEJP corp. can make its best effort to cancel, but can not be responsible.
12. CUSTOMER must check their bidding list at all times. CUSTOMER must check for updates in the bidding list during the bidding day and also to confirm any other update on the day after the auction. ONEJP corp. will always try its best to keep this bidding list updated but also requires the CUSTOMER cooperation to keep vigilance of its own results list.
13. If more than one CUSTOMER is bidding for the same UNIT at ONEJP corp., ONEJP corp. will only place a BID for the highest BID (highest budget CUSTOMER). A message alerting of this situation ( “Important” ) will automatically show on the lower budget CUSTOMER’s bidding list. In some cases, due to the highest budget CUSTOMER grouping arrangement or sudden cancellation of the BID by this highest budget CUSTOMER, other CUSTOMER with a lower budget may end up winning the UNIT. CUSTOMER should be aware of this situation and make sure to inform ONEJP corp. if they wish to cancel a BID in order to avoid this situation.
14. Depending on the auction house, it may or may not be possible to place the exact BID as the one the CUSTOMER entered as the maximum BID on the WEBSITE. Therefore, ONEJP corp. will do its best to not BID over the maximum BID amount. Nevertheless, ONEJP corp. may overbid up to 20,000 JPY in some cases in order not to lose the auction or due to auction house rules or bidding conditions which makes it impossible to avoid overbidding. CUSTOMER agrees to accept overbid of up to 20,000 JPY. This is non-negotiable and CUSTOMER should be aware at the time of placing a BID.
15. If there is any point on the inspection sheet which the CUSTOMER has doubts or questions about, CUSTOMER should contact ONEJP corp. before placing a BID. ONEJP corp. is not responsible for mistakes or misunderstandings made by CUSTOMER upon reading a UNIT inspection sheet.
16. Our system provides the “first registration in Japan” year which is the same as indicated in the Export Certificate of the UNIT. There is no information in the WEBSITE regarding exact manufactured year or month of a UNIT. We provide an online reference system, but in order to make fully sure of an exact manufactured year, CUSTOMER should contact directly the sales department for confirmation.
18. ONEJP corp. does not provide originals or copies of any private document from its service and product providers. This makes reference to auction house’s invoices, transportation company's invoices, shipping company's invoices, and so on.

Shipping, B/L and other documentation:
1. Only UNITs with the export certificate ready and full payment completed can be booked for shipping. If export certificate is not ready and/or full payment is not completed, ONEJP corp. will not confirm booking for that UNIT. This is not negotiable and a basic condition for TRANSACTIONs with ONEJP corp..
2. ONEJP corp. will send a BL (Bill of Lading) and EC (Export Certificate) to the CUSTOMER directly by express mail (EMS,DHL). ONEJP corp. is responsible to send these documents before the vessel arrival, but depending on certain conditions such as holidays, shipping company delays, an event of force majeure and so on, sometimes documents may arrive after the vessel arrival. CUSTOMER is to keep track of this on the CUSTOMER page and contact ONEJP corp. in case of any potential delay.
3. ONEJP corp. is not responsible in case the company transporting this original documentation loses the documents or if there is any delay with them. ONEJP corp. will help as much as possible in these situations, but it is not to be held responsible.
4. ONEJP corp. can assist to get insurance for UNITs, but it is not to be responsible for any damage or theft of any kind of any UNIT. ONEJP corp. can provide, at request, a list of the insurance company coverage information. Any claim regarding insurance should be made directly to the insurance company.
5. CUSTOMER is responsible for requesting the application of a UNIT’s insurance. Application date is very important, ONEJP corp. recommends customers to request insurance application from the date of purchase. Insurance can not be applied for after damage has occurred. Coverage starts on the date of application.
6. Insurance Certificate and INVOICE will be available online at the CUSTOMER’s account for download and CUSTOMER is responsible to keep track of it.

Representation and general responsibilities:
1. ONEJP corp. is the service provider between CUSTOMER and all the related companies working to provide UNITs to CUSTOMER. These related companies include auction houses, dealerships, stores, transportation companies, customs agents, shipping companies, insurance companies and others related organizations. All of these companies are responsible for each of their procedures and ONEJP corp. is not to take responsibility for any of their failures.
2. ONEJP corp. is a service provider in charge of representing the CUSTOMER from the point of purchase to the point of delivery. CUSTOMER is to take full responsibility of the UNIT during this process.

1.ONEJP corp. doesn’t accept cancellations. There are some special situations where we can accept cancellation requests or unilaterally cancel a UNIT.
2. If a UNIT hasn’t been paid in full for a prolonged period of time, ONEJP corp. can unilaterally cancel the UNIT. ONEJP corp. will keep the DEPOSIT on that UNIT and/or any other DEPOSIT or paid car on the Japan side for the same account; and any other payment made on that UNIT. ONEJP corp. will calculate the loss on the canceled UNIT and use these previous mentioned assets to pay for this loss. ONEJP corp. will contact the CUSTOMER before this procedure looking for a resolution with the CUSTOMER, but if there is no successful resolution or CUSTOMER does not reply by EMAIL, ONEJP corp. is free to proceed to unilaterally cancel the UNIT.
3. If the CUSTOMER can not pay for the UNIT due to an unexpected situation such as change of regulation, financial catastrophe or personal matters, ONEJP corp. may accept cancellation of a UNIT. The fees for canceling a UNIT and other costs will be determined by ONEJP corp.
4. If the CUSTOMER noticed that they won a car that they didn’t want, and noticed it just after the auction finished, cancellation on the same day for a won car in the auctions is possible in some cases. This is possible only if requested within a few minutes after the end of the auction. Fees will be established by ONEJP corp. Time depends on the auction house rules and if too late there is no way to cancel at the auction house and the UNIT is won by CUSTOMER. The CUSTOMER then has to request cancellation by resell at the auction house or any other method that ONEJP corp. may advise.

Vehicle's condition:
1. ONEJP corp. is not responsible for the car condition. ONEJP corp. only can provide a translation of the inspection sheet from the auction house, translation of the car condition as mentioned by the dealer or seller and/or translation of the full description of the second inspection requested at the auction house.
2. ONEJP corp. provides pictures and inspection sheets of UNITs when available. Sometimes due to Auction house or dealerships convenience, ONEJP corp. can not get this information and can not provide it to the CUSTOMER. If CUSTOMER can not find this information in ONEJP corp. WEBSITE, or sees any mistake or potential mistake in the data provided at ONEJP corp. WEBSITE, CUSTOMER should contact ONEJP corp. immediately in order for ONEJP corp. to check and update the UNIT information.
3. CUSTOMER should not BID on any unit if any doubt or not sure of the car condition. CUSTOMER is fully responsible for having checked the car condition before placing a BID on any UNIT. Only after making sure the received information is enough for the CUSTOMER to take the responsibility of bidding, CUSTOMER is expected to be ready to place a BID at ONEJP corp. WEBSITE.
4. ONEJP corp. is only responsible for the information mentioned in the remarks at ONEJP corp. WEBSITE, including the translation of the inspection sheet written in the CUSTOMER account. Any information provided by any other way of communication such as phone calls, sms, text, personal emails to ONEJP corp. personal, chat, mobile phone application’s text or voice systems and so on, are not official channels of communication and can not be used for claims to ONEJP corp.
5. CUSTOMER is fully responsible to check car condition requirements at the port of destination, as well as the law involving importing a UNIT at the country of destination. ONEJP corp. is not responsible for the importing process or for checking if the UNIT complies with the import regulations at the desination. ONEJP corp. is not responsible for any change in the import destination regulation.
6. UNITs real manufactured year should be checked by CUSTOMER. ONEJP corp. can assist with the search but ultimately CUSTOMER is responsible for the final decision of whether to place the BID or not.
7. ONEJP corp. is not responsible if the UNIT stops working or suddenly has a failure. ONEJP corp. is not responsible also if the UNIT fails to pass any export regulation established by the Japan customs agency such as radiation limits or others.
8. ONEJP corp. can arrange a unit to be repaired in order to be able to be exported, but all extra costs involving this procedure are to be charged to CUSTOMER in full.

Governing Law:
1. All disputes, claims and/or other matters regarding TRANSACTIONs are to be ruled by Japanese Law and only under the Kobe City Court.

Terms and Conditions Updates:
1. It is CUSTOMERS responsibility to periodically check ONEJP corp. WEBSITE for ammendments to this Terms and Conditions of Use.
2. ONEJP corp. will post on its WEBSITE every time there is an amendment on this Terms and Conditions of Use.
3. Certain exceptions may apply to TRANSACTIONS which are already in progress at the time of making a change to this Terms and Conditions of Use.